The Coordinator at the European Consumer Conference
On 20th of October 2020 European Conference there was "Let's ASPIRE! CEER-BEUC 2030 Vision for Energy Consumers". The conference organized by the Council of European Energy Regulators (CEER) and European Consumers' Organization (BEUC).The coordinator spoke about the actions that should be taken to implement real protection for consumers' energy sector. That should be methods of amicable dispute resolution.
The coordinator pointed out the need to develop national and European models of cooperation between various entities, including ADR entities, consumer ombudsmen, sector regulators, organizations protecting consumer rights, entrepreneurs and public administration units. Institutions are guarantee protection for energy consumers with easy access to the procedures for the amicable solution to their dispute. This issue has become critical in times of a pandemic, especially from the need to efficiently recovered from this crisis.