Coordinator for negotiations to the President of the ERO

The Coordinator for negotiations to the President of the Energy Regulatory Office (hereinafter referred to as the Coordinator) initiates proceedings regarding out-of-court resolution of a dispute upon application of motion of the recipient of gaseous fuel, electricity or heat in the household, or at the motion of the prosumer who is a consumer.

The Coordinator conducts a proceeding in the matter of a dispute which had arose between the above-mentioned applicant and the energy company, when the dispute arises from one of the following contracts:

1. for electrical, gas or heating, grid connection, including connection of micro-installations,
2. for the service of transmission or distribution of electricity or natural gas,
3. for the service of transmission and distribution of heat,
4. for sale,
5. complex agreements;

if the value of the amoun in controversy is not less than 50 (in words: fifty) PLN and does not exceed 50,000 (in words: fifty thousand) PLN.