The Coordinator for negotiations to the President of the Energy Regulatory Office (hereinafter referred to as the Coordinator) initiates proceedings regarding out-of-court resolution of a dispute upon application of motion of the recipient of gaseous fuel, electricity or heat in the household, or at the motion of the prosumer who is a consumer.
The Coordinator conducts a proceeding in the matter of a dispute which had arose between the above-mentioned applicant and the energy company, when the dispute arises from one of the following contracts:
- for electrical, gas or heating, grid connection, including connection of micro-installations,
- for the service of transmission or distribution of electricity or natural gas,
- for the service of transmission and distribution of heat,
- for sale,
- complex agreements;
if the value of the amoun in controversy is not less than 50 (in words: fifty) PLN and does not exceed 50,000 (in words: fifty thousand) PLN.